![]() Open the Registry Editor ( regedit.exe) and go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.Remove saved Office and Microsoft accounts under the Generic Credentials section. ![]() Start Windows Credential Manager using the command: control /name Microsoft.CredentialManager (or go to Control Panel\User Accounts\Credential Manager).If this simple method to clear the previous account data from your computer has not helped, you have to completely remove this Microsoft 365 profile and saved usernames and passwords from Windows Credential Manager. Applies to: Windows 10 used with an Office 365 account. Open an Office app and sign in with your Microsoft account. Relevant to personal PCs, managed staff desktops, CONNECT and multifactor authentication (MFA).Do it for all Microsoft Office apps (Excel, PowerPoint, Outlook, Word, etc.).Remove all connected Office services from your profile ( File -> Account -> Connected Services -> Remove Services). ![]()
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